There might be some questions that you may have. We've taken a few of the most
asked questions and answered them here. Although we don't know the meaning of life, we think we've
got a pretty good start!
Q: Why aren’t you open on Sundays?
Q: It has been 9 month since I had my carpet installed, and now the carpet has buckled…
What can I do?
Q: So what if I come in today, when will I be able to get my flooring?
Q: Other stores promise next-day installation? Why don’t you?
Q: I have an estimate from a contractor who installed my neighbor’s friend’s
son’s girlfriend’s
mom’s house, and it’s cheaper than your
price. What do you think?
Q: What different payment types do you accept?
Q: I am getting brand new carpet all over my single family house.
Do I need to remove the old carpet?
Q: I have furniture in the area I am having new floors laid.
What do you do with all the furniture and how
much will it cost me?
Q: I have more questions!
Q: Why aren’t you open on Sundays?
* top *
Work hard play hard! Monday through Saturday we work hard for you,
and Sunday we play hard at the game of life!
Q: It has been 9 month since I had my carpet installed, and now the carpet has
buckled… What can I do?
Just call us! You are backed 1 full year on workmanship! If
anything happens to your flooring, we’ll take care of it! Just save your receipt and when you
call us, give us the invoice number and we’ll take it from there.
Q: So what if I come in today, when will I be able to get my flooring?
* top *
The entire process, from the day you decide to choose us as your
flooring specialist, to the end of the installation, typically takes 10 to 14 days. Due to certain
circumstances, usually availability of special order products, this time frame can increase. We’ll be
able to tell you exactly when will have everything done when you come in.
Q: Other stores promise next-day installation? Why don’t you?
* top *
We refuse to compromise quality for time. The products that others
install the next day are usually discontinued items which they bought a lot of. Furthermore, 9 out of 10 times,
they won’t have the specific color or style of flooring you want.. We don’t feel waiting 10 days
for the exact flooring of your dreams is unreasonable.
Q: I have an estimate from a contractor who installed my neighbor’s friend’s
son’s girlfriend’s mom’s house, and it’s cheaper than your price. What do you think?
We respect your decision to hire a local contractor to do your job.
What we suggest is you do your homework first. Kashmir Carpet & Floors is Maryland Home Improvement
Commission (MHIC) Certified. This means we are bound by federal rules and guidelines placed to protect you,
the consumer. We’ve also been a member of the Better Business Bureau from the first year we opened.
We have a history and it is documented so there are never surprises. Next, make sure you know what product they
are installing and where they get it from. Nowadays, just like any other consumer products, imitations
exist. Guarantee that you are receiving genuine products. If it’s too good to be true, it probably is.
Kashmir Carpet and Floors is backed by the government and consumer organizations. Make sure
they are too before you entrust them with thousands of your hard earned dollar!
Q: What different payment types do you accept?
* top *
We accept most major credit card companies such as VISA, MC, American
Express and Discover. We do accept personal checks, however, you will be asked to provide 2 forms of identification.
Naturally, We always accept cash.
Q: I am getting brand new carpet all over my single family house.
Do I need to remove the old carpet?
In some instances, you can qualify for free Take Up and Removal of old
carpeting. There are a few factors that need to be taken into consideration for this. Please inquire about your
specific situation. In general, we can almost always remove the old flooring and take it up either free of
charge or at a minimal cost.
Q: I have furniture in the area I am having new floors laid.
What do you do with all the furniture and how much will it cost me?
* top *
Unfortunately, this is an open ended question and will depend on each house.
Once we come to measure your floors, we will know exactly what we are dealing with and can better
assess your situation.
Q: I have more questions!
No problem! That’s why we are here. Just come by our showroom or
give us a call and we’ll try to do our best to answer any questions you might have.
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